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Young Ninja Group (ages 3-5)

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Eli Anderson
Eli Anderson

Connect With Customers By Getting Up To Speed O...

NYC's Office of Technology and Innovation officially launched Big Apple Connect in September 2022 to ensure that NYCHA residents have access to free, fast, reliable, and safe internet. NYCHA residents without existing home internet will be able to sign up for Big Apple Connect with either Optimum or Spectrum (service provider will depend on where you live). Existing Optimum and Spectrum customers will have their bills reduced to as low as $0, as monthly internet and basic cable TV charges are eliminated.

Connect with Customers by Getting Up to Speed o...


Top-tier enterprises and providers harness our trusted global platform to bring together and interconnect the foundational infrastructure that fuels their success. With Equinix, digital leaders scale with agility, speed the launch of digital services, seamlessly connect to customers and partners, and deliver world-class experiences.

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until agents become proficient, it takes them longer to address customer needs effectively, resulting in customer dissatisfaction.

Manager experience Amazon Connect already has a low-code, no-code builder known as Amazon Connect Flows. Flows provide a drag-and-drop experience for building IVRs, chatbots and routing logic for customers. To enable the same low-code, no-code configuration of step-by-step guides, managers are now provided with a new block within Flows known as the Show View block. The drag-and-drop experience of configuring step-by-step guides ensures that the manager no longer needs to have developers write code to build the custom workflows for the agent. Managers also no longer need to rely on static and difficult-to-follow instructions to use later to train agents.

Internet speed matters because it sets the parameters for what you can do online. Internet service providers sell plans that range anywhere from less than 1 Mbps (incredibly slow) to 5,000 Mbps (insanely fast), but most netizens would be happy with 100 Mbps download speeds.

Having a sufficiently fast internet or Wi-Fi speed makes it easier to do high-bandwidth activities (like streaming in 4K or downloading a large video game file) without worrying about long load times, buffering, or a dropped connection.

Wi-Fi as a term is often used interchangeably with internet (in fact, we do so on this very page). Technically, though, Wi-Fi refers specifically to a wireless internet connection carried over a router or mobile hotspot. Wi-Fi speeds can be slightly slower than a wired internet speed directly from your modem because a Wi-Fi signal can face interference over the airwaves, even in a contained area such as your home.

Download speed is the speed at which information travels from various servers on the internet to your own, internet-connected device. Upload speed is the rate at which information travels from your internet-connected device to the internet.

Cable internet uses the same coaxial copper cables that transmit cable TV services. It can reach gigabit speeds and is more widely available than fiber, making it an excellent option for most customers looking to have high-speed internet in their homes.2 Cable internet plans often include bundle deals that let you pair Wi-Fi with a TV package.

Out of all internet connection types, fiber internet has the lowest latency. Fiber-optic light signals work more efficiently than the electrical signals more commonly used with cable and DSL internet, which both have higher ping rates.

Plug your computer directly into your router. Use an Ethernet cable to give your computer a more direct line to your home network. Wired connections improve your speeds and reduce the chance of signal interference.

FastConnect allows customers to connect directly to their Oracle Cloud Infrastructure (OCI) virtual cloud network via dedicated, private, high-bandwidth connections. Then, based on the amount of data, customers simply choose an appropriate port speed and pay a consistent, low price each month. Other providers charge for the amount of data moved, which can be expensive and unpredictable.

Customers will not find surprises in their bills based on data moving over FastConnect lines because pricing is based on a flat rate (per port speed chosen) with zero data transfer charge. As a result, costs remain low and predictable. Billing based upon time in use and carrier costs is billed directly by the carrier partner.

Moving applications and databases often requires dedicated network connectivity. Migration activities typically involve large data transfers and short-time windows. FastConnect meets both needs by providing high performance at a market-leading price point. Plus, customers are not forced to pay for the volume of the data.

FastConnect is a way to create a private connection between on-premises customers and Oracle Cloud Infrastructure. FastConnect supports bandwidths from 1 Gbps to 10 Gbps. There are three FastConnect options to choose from Oracle Provider, Third-Party Provider, and Colocation. The purpose of this blog is to help/guide you to choose the best option, taking in consideration important points in the design.

Need for speed and price value Speed and price are consistently top of mind for customers when picking an Internet provider. AT&T Fiber customers can game, learn, stream, video chat and more with unlimited data included.

The right type of internet connection depends on your broadband needs. Internet speed and bandwidth requirements typically depend on the number of connected devices on your home network and your intended internet activities.

Where available, you might consider upgrading to an AT&T Fiber plan. Fiber optic internet delivers faster speeds than traditional copper internet. In fact, AT&T Fiber with 5 GIG speeds delivers the fastest residential internet of any major internet service provider in select areas.1 The cost of upgrading to an AT&T Fiber plan will vary depending on the plan you choose.

When considering what a good broadband speed is for your household, you may want to evaluate the amount of bandwidth you will require. The suggested bandwidth for a household depends on the number of users, number of devices, and types of activities for which you will use internet service.Some internet activities perform better with higher speed services. Examples might include transferring large data files or streaming high-definition video.Other applications do not require fast internet speeds to complete. Examples might include sending short e-mails without attachments or basic web browsing.The FCC recommends having an internet connection starting at greater than 25 Mbps for users with more than one device running multiple high-demand applications like streaming HD video or multiparty video conferencing.

Both phone and email are the tried and true channels of customer service. Back in the 1960s, when call banks first came about, customers started getting comfortable with having a direct line to support. Then came email, providing either a single address or a group email to reach customer service teams.

Omnichannel support is a continuous connection for customers between all of your channels. It effectively means that what someone does with a team on any channel can travel seamlessly to other channels with full context. For instance, your customer can start with a live chat and then transition seamlessly to a phone call as needed.

Although support teams heavily use traditional phone support, it seems that there are still some tools they could use more. For instance, the number of customers who prefer text messaging and mobile apps compared with the number of customer service teams that use them leaves something to be desired.

Functionality like Facebook and Instagram messaging have made it easy for users to connect directly with brands in a more meaningful and authentic way than they used to. Because of that, many companies are striving to create more presence in those environments.

Details can get lost, meetings are not followed up on promptly, and prioritizing customers can be a matter of guesswork rather than a rigorous exercise based on data. And it can all be compounded if a key salesperson moves on. But it's not just sales that suffers without CRM.

With a shared CRM, employees are empowered with the right tools and data to manage customer relationships more effectively across lines of business, and they have visibility into customer interactions from other departments. They can more effectively and efficiently work together to enable connected customer experiences.

Poor customer service costs businesses up to $75 billion in the United States alone. As noted earlier, this spells opportunity for companies who can meet (and exceed!) social media response expectations and connect to customers faster.

Based on these metrics, you can better understand your benchmarks in terms of responses and what actions you need to take to improve. The end result is a data-driven approach to social media that prioritizes getting back to customers in a timely manner.

It is more common to see internet speeds measured in Mbps because many do not require the extreme speeds of Gigabit internet, but this is a good choice for busy, smart households with gamers and work-from-home residents.

Contactless installation: Mediacom will send an installation kit and a technician to set up a single high-speed data connection, phone, or one local TV channel plan with the help of someone in your home.

This is important for consumers because your internet speed determines what types of activities you can do on the internet and how many devices you can connect to at once. Understanding how you and your family use the internet at home will help you determine which internet speeds you need to get from your provider. 041b061a72


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